We so much rely on customer satisfaction for the growth of our business and this has been a ladder for the company. Our growth is base on customer recommendation hence we do not joke with customer satisfaction and review. We are confident that you will recommend us after your successful repair.

 

Q1. Who is OVENTECHS Oven Repair Technicians?

A1. We are oven and cooker only repair specialist based in London, Bromley and Croydon repairing domestic electric ovens and cookers of any kind and make at reasonable price.​



Q2. How much do you charge for repairs?

A2.  Now, there is promotional charge of £79.00 flat fee for labour for your repair. No extra or hidden cost. We can't Fix, You don't Pay



Q3. Where do you cover?

A3. We cover London and Greater London areas, Croydon, Bromley, Dartford some other part of Kent and Surrey. Please call to find out

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Q4. Do you charge a call-out fee?​

A4. No, we do not. We will only charge you a fixed price for labour when we attended for the initial complained problem with your oven or cooker when you booked.



Q5. Does the charge include the cost of part?

A5. No, it covers labour only. You pay for part if needed

Q6. What happens if my oven or cooker can not be repaired?​

A6. We do not charge you at all. You do not pay if your oven or cooker can not be repaired after we have visited. In rare cases, If the situation is beyond your or our control, you will have to pay as this is not our fault. For example, Part is Obsolete or can not be ordered from manufacturer.

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Q7. Do I have to make a deposit?

A7. Despite our engineers carry parts with them, there are still some parts which are "special orders" which they don't carry. These parts need to be ordered. We reserve our right to request for deposit or full payment after booking is made or after we have attended.
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Q8. How can I pay?​

A8. We accept all major debit cards, cash and bank transfer. We may also accept other major credit cards if you notify us while booking for an engineer.


Q9. Do you charge for subsequent visits if my oven or cooker can’t be fixed in one visit?

A9. No, we don't. We charge once till your oven or cooker is fixed for your initial complaint when booking.

 

Q10. Is your charge part inclusive?​

A10. No, you pay for part separately if your oven or cooker needs it to keep it running back.

 

Q11. Is my repair guaranteed? 

A11. Yes. You have up to 12 months guarantee on repair with part on the initial problem stated during booking. It is your responsibility to discuss actual guarantee that comes with the parts used. We guarantee our labour for 12 months. Guarantee on parts is based on the manufacturer as we do not have power over this. We can still assure you will get guarantee not less than 3 months on parts and could be up to 12 months in some cases.

 

Q12. What happens if it takes long for the part of my oven or cooker to arrive?

A12. We always try our possible best by putting pressure on the part manufacturers for early parts arrival. Although, there are few situations beyond their and our controls. We won't be responsible for any inconvenience during this period as long as the situation stays beyond our control.

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Q13  Can I buy Parts needed for repair by myself?

A13  Yes, you can but, this can only be before you engage our services or when we are unable to source for the part. Note that we can only guarantee and take responsibility for parts we supply based on our experience and more importantly, safety and argument reasons. 

 

Q14  What happens if I have the part for my Oven or Cooker?

A14  We will charge you our fix labour charge if you want us to fit the part for you. Note that we can only guarantee and take responsibility for parts we supply based on our experience and more importantly, safety and argument reasons. 

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